General

• What is DocBunny exactly?


• Why would I want to use DocBunny? Installing a printer driver on my guest's laptop PC is straight-forward!


• Why can't I ask my guest to supply me the files and let me print them for her?


• Why should I choose DocBunny over other solutions in the market?

 Sign Up for a DocBunny Trial Account

• What do I get after sign-up? Do I need to prepare anything beforehand?


• Why my email address is needed to create a DocBunny account?


• Why do you ask for my time zone?


• How do I subscribe to Professional Plan?


• I have closed my web browser before completing the sign-up. How can I resume the unfinished sign-up session?


• Do I need to configure my firewall to allow test signals to get in from DocBunny servers?


• I have sent a test page for my DocBunny Printing Agent to print. Is there any tool that I can track the progress?

 Administration

• Can you give me a quick introduction to your Control Panel?


• How is a DocBunny Printing Agent ID related to a printer profile?


• Will the printer profile name get shown on my Guest Printing Wizard?


• What happens if I configure a printer profile NOT to print orders automatically?


• How can I inform my guests about the printing charge?


• What kind of information should I put under the printer description fields?


• Why can I select only one paper size in my printer profile?


• Can I change the URL of my Guest Printing Wizard?


• What happens if I mark my Guest Printing Wizard "not ready to serve"?


• What is an order status page? And why do I need to define a default time zone for it?


• What is the requirement of showing my own logo on the Guest Printing Wizard?


• What is the requirement of showing a banner on the Guest Printing Wizard?


• Can I show both a banner and a title on my Guest Printing Wizard?


• What is an order approval screen?


• When will my guests be asked to accept the terms and conditions of the printing service? Can I show them my own version?


• Apart from name and email address, what other information can I ask my guests to provides on my Guest Printing Wizard?


• I want to ask my guests some questions other than those listed at your Control Panel. What should I do?


• What is the requirement of showing my own header / footer image onto the cover page?


• Can I show both a header image and a title on the cover page?


• Can I grant the management rights of some portions of the Control Panel to somebody else?

 Guest Printing Wizard

• Can you give me a quick introduction to your Guest Printing Wizard?


• What sort of file / document types I can print in DocBunny?


• Can I upload more than one file for each print order?


• I have uploaded a few documents but I want to print only some of those. Is that possible?


• Can I upload documents to print using a web browser other than a PC-based one?


• Can I put a secret code to my print order so that no one can impersonate me to collect the print-out?


• What should I do after placing a print order at the Guest Printing Wizard?


• My organization is using a DocBunny Free Account, how can my guests upload their documents for my printers to print?


• What is special instruction?

 Order Printing

• After my guests place an order to print their documents, what happens next?


• How can I configure my DocBunny Printing Agent?


• What is DocBunny Status Monitor?


• What is Order Printing Manager?


• When I try to print an order under Order Printing Manager, sometimes I am asked to enter a secret code. Why?


• How many times can I print the same order?


• When will a print order become expired / obsolete?


• I want to print my orders to a different physical printer. What should I do?


• Where can I get the full details about a print order?


• What happens after I delete a print order from Order Printing Manager?

 Pricing and Subscription

• What sort of subscription plans do you offer?


• Do I have to pay for the whole year of service fee in advance?


• Will I get billed automatically after my subscription expires?


• What is the difference between upgrade and renewal of my subscription?


• Can I have additional printer profiles and Guest Printing Wizard?